Stay in Control of Your Play
Gambling should stay a form of entertainment you choose, not a habit that controls you. This page sets out every tool we offer, how to switch each one on, and where to turn if play stops feeling fun. Use them without hesitation and without judgement from us.
Our Commitment to You
We built Betalright Casino on a simple principle: your wellbeing comes before any bet. That is not a slogan for the footer of a website, it is a set of systems we run every day and a promise we hold ourselves to when you need help.
Our platform monitors play patterns for early indicators of distress, such as sharp increases in deposit frequency, extended sessions and repeated loss chasing. When our systems flag these signals, our trained support team reaches out to you directly, checks in, and points you to the tools on this page. We would rather lose a deposit than lose your trust.
Reality checks run automatically on your account. You receive an on-screen reminder of how long you have been playing and your net result for the session, so the decision to continue is always a conscious one. You can adjust the frequency from every 15 minutes to every two hours in your account settings.
Warning Signs to Watch For
Changes worth taking seriously
Problem gambling rarely announces itself. It shows up as small shifts in behaviour that are easy to explain away. If several of the signs below feel familiar, treat that as a signal to pause, not a reason to feel ashamed. Recognising them early is a strength.
- Chasing losses: increasing stakes or playing longer to win back money already lost.
- Hiding your play: concealing deposits, sessions or account statements from family and friends.
- Borrowing to gamble: using credit, loans or money set aside for bills and essentials.
- Mood changes: irritability, restlessness or anxiety when you cannot play, or guilt after playing.
- Loss of balance: gambling drifting from planned entertainment into a daily preoccupation.
- Failed cutbacks: several attempts to reduce or stop that have not held.
- Escalating stakes: needing bigger wagers to feel the same level of excitement.
- Sleep and focus problems: sessions cutting into sleep, work or study time.
Tools You Can Set Today
Seven controls in your account
Every control below lives in the Responsible Gaming section of your account, or in the profile menu of our mobile site, and takes effect immediately. You can tighten any limit at any time; loosening one takes 24 hours to apply, which gives you a built-in pause to reconsider.
- Deposit limits: cap the amount you can deposit daily, weekly or monthly, set under Responsible Gaming > Deposit Limits.
- Loss limits: a hard ceiling on net losses for a chosen period, applied automatically once the limit is reached.
- Wagering limits: restrict the total amount you can stake, regardless of outcome, over a set window.
- Session timeouts: a reminder or automatic logout after a period of play you choose, under Responsible Gaming > Session Limits.
- Reality checks: recurring on-screen pop-ups showing session length and your net position, adjustable from 15 minutes to 2 hours.
- Cooling-off periods: a temporary break from 24 hours to 30 days, during which your account is frozen to deposits and play.
- Self-exclusion: a longer, firmer break from 24 hours to permanent, described in full in the next section.
How Self-Exclusion Works
Durations we support
You can self-exclude for 24 hours, 7 days, 30 days, 6 months or permanently. The choice is yours and the request takes effect straight away, whether you make it in your account settings or by contacting support. Once active, self-exclusion blocks login, deposits and play across our entire site, including the live casino.
| Duration | What happens | How it ends |
|---|---|---|
| 24 hours to 30 days | Account frozen, deposits and bets blocked | Automatic reactivation when the period expires |
| 6 months | Account frozen, all marketing emails paused | You request reactivation after the period ends; we apply a 7-day review before reopening |
| Permanent | Account closed permanently, data retained only as law requires | No reactivation; a new account cannot be opened by the same person |
Your balance and open bets
Any funds in your balance at the moment of self-exclusion remain yours. Open bets already placed settle normally and winnings are credited to your balance. You can request a withdrawal of your remaining balance at any time during the exclusion period by contacting [email protected]; we process withdrawals to verified methods within 24 hours for e-wallets and 1 to 5 business days for cards and bank transfer, with no fees.
We also stop all promotional communication for the duration of your exclusion, including bonus offers and free spin drops, so nothing lands in your inbox to pull you back in.
Keeping Minors Out
18 plus, no exceptions
Our platform is strictly for players aged 18 or over. We verify age during registration with identity checks, and again before your first withdrawal, when we require ID, proof of address and payment method verification. An account we cannot verify is suspended, and any funds traceable to a minor are returned while winnings are voided.
Age filters on gambling sites are not enough on their own. If minors have access to devices in your home, install parental control software such as Net Nanny, Qustodio or CyberPatrol to block gambling content across all sites, not just ours. Keep your login details and payment methods private, and never leave a session open on a shared device. GamCare and BeGambleAware also publish free guides on talking to young people about gambling.
Independent Help and Support
Free, confidential UK services
Our tools manage access; these organisations help with the underlying pressure. Their services are free, confidential and independent of us, and many are open around the clock. Reaching out to one of them is a practical step, not a last resort.
- National Gambling Helpline, run by GamCare: 0808 8020 133, open 24 hours a day, every day. Live chat and support forums at gamcare.org.uk.
- BeGambleAware: free information, self-assessment tools and a treatment finder at begambleaware.org.
- GAMSTOP: free UK-wide self-exclusion covering all licensed online operators at once, at gamstop.co.uk.
- Gamblers Anonymous UK: peer support meetings online and in person across the country, at gamblersanonymous.org.uk.
Talk to Us Directly
Our support team is trained to handle responsible gaming conversations with discretion, and your request is never questioned or argued with. You can reach us 24 hours a day through live chat on site, or by email at [email protected] with the subject line Responsible Gaming, and we treat those messages as priority.
One conversation is usually enough to activate any limit or exclusion you name, on the spot. If you would rather start with an overview of every option before deciding, this page is the full list and our agents will walk you through any of them step by step.
Frequently asked questions
How long does a deposit limit take to apply?
Tightening a limit takes effect immediately. Loosening or removing one applies after 24 hours, giving you time to reconsider.
Can I withdraw my balance during self-exclusion?
Yes. Email [email protected] and we will process your withdrawal, with e-wallet payouts within 24 hours and card or bank payouts within 1 to 5 business days, with no fees.
What is the longest self-exclusion I can set?
You can self-exclude permanently. There is no reactivation for permanent exclusions, and a new account cannot be opened in your name.
Is GAMSTOP the same as your self-exclusion?
No. Our exclusion covers Betalright only. GAMSTOP covers all UK-licensed operators at once, so we recommend using both if you want complete coverage.
Can someone under 18 play with parental consent?
No. Our platform is strictly for players aged 18 or over, and we verify age at registration and before the first withdrawal.