AML and Verification at Betalright Casino

This page sets out, in plain terms, how we verify who you are, how we monitor the money moving through your account, and what we ask of you under our anti money laundering obligations. Nothing here is optional for us: our licence depends on it.

Our Anti Money Laundering Commitment

We operate Betalright Casino under licence 8048/JAZ2023-065 issued by the Curaçao gaming authority, and we have applied the anti money laundering (AML) and counter terrorist financing framework attached to that licence since we opened in 2023. In practice this means we must know who our players are, where their funds come from, and be able to demonstrate both to our regulator on demand.

Money laundering is the attempt to make criminal proceeds look like legitimate gambling winnings. Gambling platforms can be misused this way, which is why every licensed operator, including us, runs identity checks, monitors transaction patterns and reports suspicious activity. We treat these duties as core to running a fair casino, not as paperwork we tolerate.

How Betalright Verifies Your Identity

When checks happen

We verify your identity at three points. First, at registration, we screen your details against sanctions and politically exposed person lists before your account goes live. Second, before your first withdrawal, we require full document verification; this is the standard trigger under our KYC policy. Third, at any point afterwards if thresholds, unusual activity or regulatory obligations require it.

• Government issued photo ID: passport, national identity card or driving licence
• Proof of address: a utility bill, bank statement or official correspondence dated within the last three months
• Proof of payment method ownership: a photo of your card (with middle digits covered) or a screenshot of your e-wallet or crypto wallet showing your name

What we check

Your ID must show your full name, date of birth and photograph, and the document must be valid. Your proof of address must match the address on your account. Your payment method evidence must show that the card, e-wallet or wallet you deposited with belongs to you. If any name, address or detail does not line up, we will ask you to explain the difference before we release funds.

How Verification Works Step by Step

Clear, uncropped photos or PDFs of full documents resolve fastest. Blurred edges, cut-off corners or obscured details are the most common reasons for a repeat request. Your documents are encrypted in transit and at rest, stored on servers with restricted access limited to our compliance staff, and never shared with third parties except where our licence or applicable law requires it.

• Upload your documents through the secure verification area of your account, or send them to our compliance team via the address given in your withdrawal request.
• Automated screening checks the document type, expiry date, legibility and name match against your account.
• A compliance officer reviews the result, normally within 24 hours, and confirms or requests better copies.
• You receive confirmation by email; if we need anything further, we tell you exactly what and why.
• Once approved, your withdrawal is released for processing under our standard timescales.

Why We Request Source of Funds

Source of funds evidence answers a different question from identity: not who you are, but where the money you play with comes from. We request it when your deposits or net losses reach a level where our licence obligations require us to understand your financial position, typically at higher cumulative thresholds or when a single deposit is out of pattern with your history.

Acceptable evidence varies by situation and includes recent payslips, a pension or benefits statement, audited accounts if you are self-employed, a salary bank statement, or documentation of a house sale, inheritance or investment disposal. We ask only for what the situation requires, we tell you precisely which document works, and we treat everything you send as confidential.

The purpose is straightforward. If we cannot reasonably connect your staking to a lawful income or wealth source, our licence obliges us not to process further activity on the account until the position is clarified.

How We Monitor Transactions

Every deposit and withdrawal on our platform passes through automated monitoring that screens for unusual patterns, rapid deposit-and-withdraw cycling, structuring just under thresholds and third-party involvement. Our rule is that withdrawals return by the same method used to deposit, in proportion where applicable, so funds go back to the account, card or wallet they came from. We do not pay withdrawals to a payment method that is not verified in your name.

The table below states the limits that frame these checks.

If a transaction pattern triggers a review, we may hold the affected withdrawal while we look at it. We aim to resolve reviews within 24 hours and will contact you directly if we need input from you.

What Happens If Verification Fails

If you do not complete verification before your first withdrawal, we simply do not release the funds. Your account stays open and your balance stays intact while the request is pending; nothing is confiscated for delay alone.

If documents are refused because they are expired, illegible, edited or do not match your account details, we tell you which document failed and why, and you can resubmit. If we ask for documents and receive nothing after repeated reminders, we may suspend deposits, bonuses and play while keeping your balance secure until verification is finished.

Where we establish that an account was opened with false details, is controlled by an unverified third party, or is linked to restricted jurisdictions such as the USA, France, the Netherlands, Spain, Belgium, Italy, Russia, Belarus, Iran or North Korea, we close it. In such cases we return the verified balance to its legitimate source and report the matter where our licence requires it.

Keeping Your Verification Documents

We retain your identity documents, verification records and transaction logs for five years after your account closes, or for the longer period our Curaçao licence or applicable law demands. The retention period exists so we can answer regulator queries and assist lawful financial crime investigations.

After the retention period expires, we delete or irreversibly anonymise your documents. Access during the retention window is limited to compliance personnel who need it, every access is logged, and we never sell or share your verification data for marketing purposes.

Frequently asked questions

Can I withdraw before completing verification?

No. Our policy requires full document verification before the first withdrawal from any account. Submit your ID, proof of address and payment method evidence when you request your first withdrawal to avoid delays.

How long does verification take?

Automated checks run immediately and our compliance team completes review normally within 24 hours, provided your documents are valid, legible and match your account details.

Do I have to send source of funds evidence?

Only when your deposits or play reach levels where our licence requires it, or when a transaction pattern needs explanation. If we ask, we tell you exactly which documents are acceptable and why we need them.

Why must my withdrawal go back to my deposit method?

Our same-method rule ensures funds return to the verified account, card or wallet they came from, which is a core anti money laundering control and protects you against unauthorised withdrawals.

What happens to my documents after verification?

We store them encrypted for five years after your account closes to meet regulatory retention duties, restrict access to compliance staff, then delete or anonymise them once the retention period ends.