Our Privacy Policy at Betalright

This policy sets out what personal data we collect when you play at Betalright Casino, why we collect it, how long we keep it and the rights you hold over it. It was last reviewed in 2026. Play responsibly.

Data We Collect

We collect personal data directly from you when you register, verify your account, deposit, withdraw or contact our 24/7 support team, and automatically through your use of our website.

• Identity data: your name, date of birth, email address, phone number and residential address.
• Verification documents: copies of your ID, proof of address and payment method, required before your first withdrawal under our KYC policy.
• Transaction data: deposits, withdrawals, wagering history and bonus activity across all payment methods, including Visa Debit, Mastercard Debit, Trustly, Skrill, Neteller and Bitcoin.
• Technical data: your IP address, device type, operating system, browser and approximate location.
• Gameplay behaviour: games played, session times, stakes, wins, losses and responsible-gambling indicators.
• Marketing preferences: which promotions you opt into, your communication channels and your consent status.

How We Use Your Data

We process your personal data to open and run your account, to verify who you are, to move your money safely and to meet the legal obligations attached to our Curaçao licence. Where we use your data for promotional emails, free spins offers or SMS updates, we do so only with your consent, and you can withdraw that consent at any time.

• Creating and maintaining your player account.
• Carrying out KYC checks before your first withdrawal.
• Processing deposits and withdrawals, including refunds.
• Preventing fraud, money laundering, bonus abuse and multiple-accounting.
• Monitoring play for responsible-gambling purposes, including deposit and loss limits you set.
• Sending marketing communications where you have opted in.
• Meeting regulatory, tax and audit obligations.

Our Legal Bases Explained

Contract: we process your data to set up your account, honour your deposits and withdrawals and deliver the games and bonuses you sign up for. Without this data we cannot offer you a playable account.

Legal obligation: gambling law requires us to verify your identity, keep transaction records for at least five years and report suspicious activity. We process your ID documents, transaction history and related data to comply with these duties.

Legitimate interest: we rely on this basis to keep our platform secure, detect fraud, prevent underage and restricted-country play, and analyse aggregated gameplay data to improve our 5,000-game library. Our interest never overrides your rights, and we weigh it against the impact on you.

Consent: marketing emails, SMS and personalised offers run only on your consent. You gave it when you opted in, and you can withdraw it at any time through your account settings or any marketing email, with no effect on your right to play.

How Long We Keep Data

We keep each category of data only as long as we need it. Gambling regulations require us to retain transaction and KYC records for a minimum of five years after your account closes, and we hold marketing consent records until you withdraw them. After the retention period ends, we delete or anonymise your data.

Who We Share Data With

We never sell your personal data. We share it only with parties who need it to run the casino, and each one is bound by contract to process it solely on our instructions and to protect it to a comparable standard.

Where a game provider or processor is based outside the UK or EEA, we rely on adequacy regulations or standard contractual clauses, and we carry out transfer risk assessments before any transfer goes ahead.

• Payment processors handling your deposits and withdrawals.
• KYC and AML verification providers checking your documents.
• Game providers and platform suppliers whose games you play.
• The Curaçao licensing authority and other regulators, when legally required.
• Analytics and hosting providers supporting site performance.
• Professional advisers such as auditors and lawyers, under confidentiality duties.

Your Rights Over Your Data

You control your personal data. Where a right does not apply automatically, for example erasure of records we must keep by law, we will tell you which records we must retain and delete everything else.

To exercise any right, email our data protection officer at [email protected] or contact [email protected]. We respond within one month, extendable by two further months for complex requests.

If you believe we have mishandled your data, you can complain to the Information Commissioner's Office (ICO), the UK data protection authority.

• Access: get a copy of the personal data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Erasure: ask us to delete your data where no legal obligation requires retention.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests, including profiling.
• Withdraw consent: stop marketing communications at any time.
• Complain: escalate to the ICO or your local data protection authority.

Cookies and Tracking

We use strictly necessary cookies to keep you logged in and to protect your session, plus optional analytics and marketing cookies set only after you accept them in the cookie banner. You can change your cookie choices at any time in your browser settings or through our cookie preferences link.

For the full list of cookies, their purposes and their lifespans, read our dedicated Cookies Policy page.

How Betalright Protects Data

All traffic between your device and our servers is encrypted with TLS, and your KYC documents and payment details are stored in encrypted form. Access to personal data is limited to staff who need it for account management, payments or compliance, and every access is logged and reviewed.

We run regular security testing and penetration checks on our platform. If a personal data breach occurs that poses a risk to you, we notify the relevant supervisory authority within 72 hours and inform affected players without undue delay, in line with our legal obligations.

Frequently asked questions

How do I request a copy of my data?

Email [email protected] or [email protected] with your request. We verify your identity and send your data within one month in a readable format.

Can I delete my account and all my data?

Yes. We delete everything we lawfully can, but gambling regulations require us to keep transaction and KYC records for at least five years after account closure.

Will closing my account stop marketing emails?

Yes, but you do not need to close your account to stop them. Withdraw consent in your account settings or via the unsubscribe link in any email.

Do you share my data with advertisers?

No. We never sell your personal data. We share it only with payment processors, verification providers, regulators and suppliers who run the casino.